Sales Support Specialist

<div class="content-intro"><p><strong>Who we are </strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><span style="color: rgb(255, 255, 255);">.</span></p> <p><strong>Hiring and how we work :</strong></p> <p>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! </p> <p>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. <br><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Sales Support Specialist</p> <p><strong>About the job</strong></p> <p>Twilio is looking for a Sales Support Specialist to join the Strategic Sales team. We’re looking for a hungry and ambitious individual who has a passion for communications, desire to deliver positive customer outcomes, and wanting to be a part of a world-class sales organization. The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is ‘the glue’ between many different functions within the organization, assisting Account Executives with numerous activities and processes along the entire sales cycle. </p> <p><strong>Responsibilities</strong><strong><br><br></strong></p> <p>In this role, you’ll:</p> <ul> <li>Be an Internal Liaison</li> <li>For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, Deal Strategy, Legal, and Security</li> <li>Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork are completed and represented accurately. You will work with people, data sets and processes.</li> <li>Build out Pricing and Deal workflows</li> <li>Prepare Pricing and Deal Structure, use and master internal pricing tools</li> <li>Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct</li> <li>Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc</li> <li>Customer support: Preparation for sales meetings and conducting background account research in support of selected accounts (<10% of time) </li> <li>Supporting Team Success: Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to follow up and resolve them</li> </ul> <p><strong>Qualifications </strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>*Required:</strong></p> <ul> <li>2+ years of sales operations, Deal Desk, or customer success/account management experience</li> <li>Proficiency with Google Sheets and excel</li> <li>Experience working within Salesforce CRM</li> <li>Results driven, detail oriented, an